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Crew Survey Report | 2024 2 seafit.safety4sea.com At SAFETY4SEA, we have always placed crew welfare at the core of our mission, and we are proud to present the findings of the 2024 SEAFiT Crew Survey—the largest global study on seafarer well-being. With participation from over 21,000 seafarers across 1,614 ships, this year’s survey offers a thorough examination of the challenges and opportunities in cultivating a healthy, resilient, and satisfied maritime workforce. This year’s survey spotlights the future of seafarer well-being, reflecting an expanded focus that goes beyond mental health to encompass physical health, social connections, and overall happiness. The 2024 SEAFiT Index, which tracks overall wellness, registered at 72.5%, down from 74.2% in 2023. This decline highlights the urgency for proactive, targeted measures to support seafarers across all dimensions of their well-being. Contents 3 Summary 8 Survey Analysis 9 Demographics 12 Index summary 14 Index analysis 16 Further demographic related analysis About WELCOME SAFETY4SEA is Fostering Sustainable Shipping for more than 15 years, hosting the leading safety4sea.com, (300k visitors monthly) producing monthly magazines & tailored publications (100k p.a. circ. onboard & ashore) & Industry Surveys along with e-mail, video & social media, delivering SAFETY4SEA, GREEN4SEA, & Crew Welfare Week Forums & Awards. The findings also emphasize areas that demand attention from maritime stakeholders. While mental health challenges remain a top concern, seafarers have highlighted the critical role of internet access and connectivity in maintaining relationships with loved ones— a vital aspect of life at sea. However, it is equally important to foster positive onboard relationships, ensuring a supportive and collaborative working environment that enhances overall well-being. Seafarers are the lifeblood of global shipping, and their welfare must remain a top priority for the industry. A happy crew creates a safe, inclusive, and positive environment onboard, benefiting everyone involved. Together, as an industry, we can build a more resilient workforce to ensure safer, more efficient maritime operations. After all, “Individually, we are one drop, but together we are an ocean.” Apo Belokas Managing Editor 23 Highlights 23 Conclusions 24 Key areas of concern 26 Appendix A: Survey Responses 52 Appendix B: Data Analytics
Crew Survey Report | 2024 3 seafit.safety4sea.com SUMMARY vital tool for industry stakeholders to address challenges and enhance crew satisfaction and performance. The survey took place during Q2 & Q3 of 2024, asking from people onboard and ashore to provide feedback on how they perceive several wellness/ wellbeing factors regarding their work and life at sea. In particular, participants were asked to answer questions that cover the following key aspects of crew welfare: Wellness; Communication on Physical/ Mental health; Wellbeing Factors During onboard; Happiness issues; Physical Wellbeing issues; Mental Health Barriers and; Social Wellbeing Barriers. The survey questionnaire was answered by a total of 21,312 Seafarers, serving on board 1,614 Ships. The majority of nationalities came from Asia and Europe and the majority of participants were from Philippines (70.1%). Other countries with high participation were Greece, Georgia, Ukraine (Graph 1). The ship category that involved the majority of participants was ‘Tankers’, as they form the 67 % of the fleet involved (Graph 3). Key Findings ●● The SEAFiT Index for crew wellness stands at 72.5%, reflecting a slight decline from 74.2% in 2023. ●● Satisfaction with mental wellbeing and physical health has shown noticeable decreases, with the Physical Wellbeing Index being the most affected. ●● Key challenges include inadequate healthcare coverage for mental health (58.9%), lack of guidance on coping strategies (59.9%), and insufficient information on mental health symptoms (58.1%). ●● 91% of participants emphasized the need for high-quality internet access to maintain communication with loved ones, vital for both emotional and recreational purposes. ●● Health concerns, predominant during the COVID-19 era, have become less prominent, with increased focus on recreational facilities, wages, workload, and career development. ●● Filipino seafarers reported the highest satisfaction, while Italian participants showed the lowest contentment. ●● Tanker crews expressed greater satisfaction compared to those on general cargo ships. Highlighting seafarers’ wellbeing priorities As the global maritime industry continues to navigate an era of transformation, the wellbeing of seafarers remains a cornerstone for its sustainable future. The 2024 SEAFiT Crew Survey—the largest global study on crew welfare—provides a comprehensive overview of the challenges and opportunities in fostering a healthy, resilient, and satisfied workforce. With over 21,000 participants representing 1,614 ships, this year’s findings spotlight the priorities that demand immediate attention from maritime stakeholders. Gone are the days when seafarer welfare was solely viewed through the lens of mental health. Today, the focus has shifted to encompass physical health, social connections, and overall happiness. The 2024 SEAFiT Index—a measure of overall wellness—stands at 72.5%, a slight decline from 2023’s 74.2%. This drop underscores the need for proactive measures across the industry The SEAFiT Crew Survey is an annual initiative by SAFETY4SEA, offering comprehensive insights into seafarer welfare through feedback from thousands of crew members globally. It serves as a CREW SURVEY SUMMARY
Crew Survey Report | 2024 4 seafit.safety4sea.com Key areas of concern In open feedback questions, the participants identified that the following key items need to be addressed thoroughly for immediate solutions: ●● Increased workload and limited shore leave opportunities. ●● Food and water quality onboard. ●● Enhanced recreational facilities and mental health support. ●● The need for team-building activities like karaoke nights, BBQ Sundays, and group games. ●● Calls for a proactive approach in addressing welfare, rather than a reactive response. Key considerations for prioritizing crew welfare A recurring theme in this year’s survey is the pivotal role of internet access. A staggering 91% of respondents cited reliable internet as essential for maintaining communication with loved ones and for recreational purposes. Despite improvements in connectivity, many seafarers continue to face challenges related to cost, speed, and reliability. Free or affordable high-quality internet is not just a luxury but a necessity that significantly impacts morale and mental health. The survey highlighted persistent barriers to mental health support. Inadequate healthcare coverage, insufficient guidance on coping strategies, and a lack of awareness about symptoms remain major concerns. Training programs on mental health and resilience, along with access to mental health experts onboard and ashore, were identified as critical areas for improvement. Physical wellbeing emerged as a key area needing urgent attention. Extended periods at sea, high workloads, and limited recreational facilities have taken a toll on seafarers’ physical health. Enhanced gym facilities, healthier meal options, and structured recreational activities such as sports or team events can play a vital role in boosting physical and mental resilience. 16-25 years 26-35 years 36-45 years 46-55 years 56-65 years Over 65 years Graph 2: 2024 SEAFiT Survey - Participants age group Participants Age group 7.4% 40.6% 29.2% 18.2% 4.3% 0.3% Graph 1: 2024 SEAFiT Survey - Participants Nationality Participants Nationality Philippines Greece Russia Ukraine China Georgia Romania India Croatia Liberia Marshall Islands Brazil Uruguay South Africa Cyprus Other Hong Kong 70.1% 13.7% 3.4% 2.8% 1.8% 2.8% 1.6% 1.1% 0.5% 0.4% 0.3% 0.3% 0.2% 0.2% 0.2% 0.5% 0.1% SUMMARY
Crew Survey Report | 2024 5 seafit.safety4sea.com being and create a more cohesive onboard environment. The survey revealed intriguing differences across demographics. Filipino seafarers reported the highest levels of satisfaction, while Italians were the least content. Tanker crews were the happiest among ship categories, while general cargo crews reported the lowest satisfaction. Interestingly, younger crew members and officers expressed lower satisfaction levels compared to their older and rating counterparts, highlighting the need for tailored approaches in addressing wellbeing. Shore leave remains a contentious issue, with many seafarers expressing frustration over restricted opportunities to disembark. While post-pandemic restrictions have eased, the industry must ensure that shore leave policies are both fair and flexible. Coupled with increased workloads, these factors contribute to stress and fatigue, underscoring the need for balanced schedules and improved rest periods. While the maritime sector has made strides in improving salaries, the survey revealed dissatisfaction among many seafarers regarding wages and bonuses. Additionally, clear career development pathways, enhanced training, and opportunities for professional growth are critical for retaining and motivating the workforce. Seafarers value team bonding activities, such as karaoke nights, barbeques, and onboard games, as these foster a sense of community. Such initiatives, alongside cultural sensitivity training and efforts to reduce hierarchical divides, can enhance social wellWellbeing Hapiness Communication Wellness 55.0% 60.0% 65.0% 70.0% 75.0% 85.0% 80.0% Graph 4: Comparison between 2023 & 2024 SEAFiT Indexes SEAFiT Index 2024 2023 Bulk Carrier Tanker General Cargo Container LNG/LPG Carrier Graph 3: 2024 SEAFiT Survey - Participants per ship type Participants per Ship Type 21.7% 67.2% 1.0% 3.6% 6.4% TSL=72.5% SUMMARY
Crew Survey Report | 2024 6 seafit.safety4sea.com Industry recommendations The survey highlights the urgent need for industry-wide measures to enhance seafarer wellbeing, including: ●● Providing free or affordable high-speed internet access. ●● Offering comprehensive mental health training and resilience-building programs. ●● Investing in healthier nutrition options and improved recreational facilities. ●● Strengthening medical insurance for both seafarers and their families. ●● Ensuring timely contract terminations and adequate shore leave provisions. Rank Happiness Index by order of importance (TSL=72.5 %) SL% 1 I am happy with my current relationship with other crew onboard/ashore 77,3% 2 I am happy and feel valued in my current role onboard the ship 75,2% 3 I feel secure about my job role 75,0% 4 I am happy with the reputation of my employer/ship manager 73,4% 5 I am satisfied with my current training opportunities onboard/ashore 73,2% 6 I am satisfied with my current opportunities of professional growth 73,2% 7 I am happy with my current relationship with the Ship/Shore Management 73,1% 8 I would happily suggest my current employer to other colleagues 73,0% 9 I am happy with my current work/ life balance 72,4% 10 I am satisfied with my current salary level and benefits package 59,5% Table 1: 2024 SEAFiT Survey – key factors of the Happiness Index Spiritual well-being Intellectual well-being Physical well-being Mental well-being Social well-being 70.0% 72.0% 74.0% 76.0% 78.0% 82.0% 86.0% 88.0% 80.0% 84.0% Graph 5: Comparison between 2021, 2023 & 2024 Crew Wellness Indexes Wellness Index Factors (2021-2024) 2024 2023 2021 SUMMARY
Crew Survey Report | 2024 7 seafit.safety4sea.com Rank Mental health Barriers by order of importance (TSL=72.5 %) SL% 1 There is no information on the symptoms associated with mental health issues 58,1% 2 My healthcare does not cover mental health issues 58,9% 3 There is no information on strategies to cope with mental health issues 59,9% 4 There is no access to a mental health service onboard 60,6% 5 There is no information/ access to a mental health app 61,0% 6 There is no time to relax and recharge onboard 65,4% 7 While on duty, I do things that I do not like to do 67,4% 8 There is no privacy onboard to talk to someone 68,8% 9 There is no crew member that I can talk to and understand me 69,8% 10 I do not get on well with my fellow crew members 71,1% Table 2: 2024 SEAFiT Survey – key Mental Health Barriers of life onboard SUMMARY
Crew Survey Report | 2024 8 seafit.safety4sea.com Objective SEAFiT Crew Welfare Survey aimed to assess status, provide feedback to all industry stakeholders and identify a roadmap to improve on an organizational and industry level. Introduction After the COVID pandemic period, the world is getting back to normal operations, although war conflicts in Ukraine have affected the daily operations in many industries. Shipping industry following the worldwide “common” operation flow, has re-established the routes of transportation for goods. Seafarers are the unsung heroes of our industry who are responsible for keeping the world supplied with raw materials, fuel, food and goods, including vital medical supplies. The COVID-19 pandemic had significantly affected the industry but all stakeholders joined their efforts to overcome this dangerous “reef”. In this context, during 2024 Q2 & Q3, SAFETY4SEA ran a global crew welfare survey, asking people onboard and ashore to provide feedback on how they feel about work and life at sea. Participants were asked to answer questions that cover key aspects of crew welfare. The survey questionnaire was answered by a total of 21,312 Seafarers, serving on board 1,614 Ships. Survey At A glance Duration 6 months Participation 21,312 Seafarers 1,614 Ships Welfare SURVEY ANALYSIS Survey Analysis Sections of the Survey Analysis The Crew Survey Report includes the following: 1. Demographics 2. Index Summary 3. Index Analysis 4. Further Demographic related Analysis 5. Highlights 6. Conclusions 7. Key areas of concern
Crew Survey Report | 2024 9 seafit.safety4sea.com Seafarers’ Region Many natio nalities representing different cultures participated in the survey, the majority of them coming from Asia (mostly South East part), giving an overall picture of how seafarers may feel on board. Seafarers’ Region Breakdown Asia Europe Africa South America Oceania North America 76.2% 22.3% 0.6% 0.5% 0.3% 0.1% Seafarers’ Nationalities Namely, the majority of participants were seafarers from Philippines (70%) representing more than half of the sample. Other countries with high participation by their seafarers were Greece, Ukraine, Georgia, Russia, China and other countries. Other Croatia India Romania China Ukraine Russia Greece Philippines Georgia Nationalities Analysis 70.1% 13.7% 3.4% 2.8% 2.8% 1.8% 1.6% 1.1% 0.5% Liberia 0.4% Brazil 0.3% Marshall Islands 0.3% Uruguay 0.2% South Africa 0.2% Cyprus 0.2% Hong Kong 0.1% 0.5% Demographics The SEAFiT Crew Welfare Survey was conducted in Q2 & Q3 of 2024. During this six-month period the survey questionnaire was answered by a total of 21,312 Sea-farers, serving on board 1,614 Ships. SURVEY ANALYSIS
Crew Survey Report | 2024 10 seafit.safety4sea.com Seafarers’ Gender Both genders participated in the survey. As per current studies, women seafarers at present time are less than 2% of total seafarers worldwide. Female participation in the survey limited to just above 1%, which is considered to be realistic. Seafarers’ Gender Male Female Seafarers’ Age Industry has set lower limits for seafarers’ age. In accordance with MLC, the lowest age that someone can work on board ships is 18 years old (with some exceptions down to 16 years under specific conditions and additional rest requirements). Most of participants were from 26-35 age group. Seafarers’ Age Breakdown 16 - 25 years 26 - 35 yeas 36 - 45 years 46 - 55 years 56 - 65 years 65+ years 29.2% 18.2% 4.3% 0.3% 7.4% 40.6% SURVEY ANALYSIS
Crew Survey Report | 2024 11 seafit.safety4sea.com Seafarers’ Ranks & Departments Each ship crew has three main rank categories: Officers, Ratings and Cadets. Additionally, and taking into consideration mainly cargo ships, the crew onboard is divided in three major groups: Deck, Engine, Other. The most populated group that participated in the survey is Deck department, something which was expected considering that the 40-45% of crew on board cargo ships serve as Deck crew. Seafarers’ Ranks Engine Deck Other 59.25% 33.2% 7.72% Cadet Officer Rating Departments’ Breakdown 4.5% 41.9% 53.6% Ships’ Type Apart from the aforementioned statistics, the type and age of ships may also play a key role to welfare. In the following diagrams, the participants’ type and age of ships are analyzed. The ship category that involved the majority of participants was Tankers, as they form the 67.2% of the fleet involved. Container Tanker General Cargo Bulk Carrier LNG/LPG Carrier Ships’ Type Breakdown 21.7% 1.0% 67.2% 3.6% 6.4% SURVEY ANALYSIS
Crew Survey Report | 2024 12 seafit.safety4sea.com Ships’ Age Crew participated in survey was equally distributed on board ships age up to 20 years old, and only a 2.5% of participants were on board old ships (more than 20 years old). Ships’ Age Breakdown 0 - 5 years 6 - 10 years 11 - 15 years 16 - 20 years 20+ years 25.1% 24.6% 25.4% 22.5% 2.5% Crew participation and Ship Type & Age Ship Type/ Age 1 - 5 6 - 10 11 - 15 16 - 20 21+ Bulk carrier 285 1,374 1101 330 317 General Cargo 0 13 19 0 0 Tanker 3,202 4,085 3,190 2,810 2,810 Container 174 24 50 162 162 Gas tanker (LPG) 13 149 75 37 37 Gas tanker (LNG) 50 24 6 0 0 Other 24 13 24 19 19 Most of the participants serve onboard Tankers. Crew served on tankers aged 6 to 10 years old had the most highly representation in the survey. Survey Element Index Calculated Satisfaction level Crew Wellness Index (CWI) SEAFiT Index Wellness Index WNI 81.4% Average (WNI, CMI. HPI.WBI) CWI=72.5% Communication Index CMI 76.7% Happiness Index HPI 72.5% Wellbeing Index WBI 64.9% Index Summary Seafarers On Board: 20,599 / Seafarers on Shore: 713 Total Participants: 21,312 SURVEY ANALYSIS
Crew Survey Report | 2024 13 seafit.safety4sea.com Wellness Index (WNI) Communication Index (CMI) Happiness Index (HPI) Wellbeing Index (WBI) 81.4% 76.7% 72.5% 64.9% CWI=72.5% The Overall Crew Wellness (SEAFiT) index marked to 72.5%, which is higher than the previous survey conducted during 2023 which had been marked to 74.2%. The four main indexes had the below variety: Wellbeing HapinessPhysical Communication Wellness 55.0% 60.0% 65.0% 70.0% 75.0% 85.0% 80.0% 2024 2023 TSL=72.5% SURVEY ANALYSIS
Crew Survey Report | 2024 14 seafit.safety4sea.com Index Analysis Result analysis reveals that the area that seafarers are most satisfied is the Wellness Index. The satisfaction level is up to 81.4% showing that seafarers have a positive approach of their life in respect of work conditions on board ships. However, seafarers seem to be concerned about their wellbeing, according to the relevant index 64.9%. Their main concerns refer to sleep quality, food and recreation on board. Happiness Index is an indicative area for the feeling of seafarers on board. The ranking of its associated questions is as below: Rank Happiness Index by order of importance (TSL=72.5 %) SL% 1 I am happy with my current relationship with other crew onboard/ashore 77,3% 2 I am happy and feel valued in my current role onboard the ship 75,2% 3 I feel secure about my job role 75,0% 4 I am happy with the reputation of my employer/ship manager 73,4% 5 I am satisfied with my current training opportunities onboard/ashore 73,2% 6 I am satisfied with my current opportunities of professional growth 73,2% 7 I am happy with my current relationship with the Ship/Shore Management 73,1% 8 I would happily suggest my current employer to other colleagues 73,0% 9 I am happy with my current work/ life balance 72,4% 10 I am satisfied with my current salary level and benefits package 59,5% The relationship with other crew members has the first position, which is an important thing to have in mind, meaning that seafarers feel satisfied with the interaction with other crew. However, the salary and work load have the lowest satisfaction levels, which again is something expected, having in mind the commercial (or other Company related) precure onboard and the correlation with the existing salaries. In recent days mental health is a new entry in shipping industry. Seafarers included remarks for mental health barriers and the survey showed that steps should be taken in order to drive forward the existing satisfaction level. For example, many seafarers feel that they are not covered to mental health issues by existing systems. The worst factor in mental health barriers was the information provided on mental health issues and mental health services on board. SURVEY ANALYSIS
Crew Survey Report | 2024 15 seafit.safety4sea.com Rank Mental health Barriers by order of importance (TSL=72.5%) SL% 1 There is no information on the symptoms associated with mental health issues 58,1% 2 My healthcare does not cover mental health issues 58,9% 3 There is no information on strategies to cope with mental health issues 59,9% 4 There is no access to a mental health service onboard 60,6% 5 There is no information/ access to a mental health app 61,0% 6 There is no time to relax and recharge onboard 65,4% 7 While on duty, I do things that I do not like to do 67,4% 8 There is no privacy onboard to talk to someone 68,8% 9 There is no crew member that I can talk to and understand me 69,8% 10 I do not get on well with my fellow crew members 71,1% Wellness index is the outcome of below 5 separate factors 1. Spiritual well-being 2. Intellectual well-being 3. Physical well-being 4. Mental well-being 5. Social well-being. These indexes have been analyzed in 2021 and 2023 surveys also with the following results. The results more or less are the same, however the satisfaction levels on mental wellbeing & social wellbeing have significantly been reduced comparing with 2021 & 2023. Physical , Intellectual and spiritual Well-being factors remained more or less at the same satisfaction levels compared to previous surveys. Spiritual well-being Intellectual well-being Physical well-being Mental well-being Social well-being 70.0% 72.0% 74.0% 76.0% 78.0% 82.0% 86.0% 88.0% 80.0% 84.0% 2024 2023 2021 SURVEY ANALYSIS
Crew Survey Report | 2024 16 seafit.safety4sea.com Further Demographic related Analysis Welfare per Seafarers’ Gender Life onboard is commonly acknowledged to be very challenging, for both men and women; Staying away from family and friends for so long is not easy for both women and men. Finding a balance between work demands and family has always been a key issue. Focusing on the Genders’ satisfaction level, male seafarers seem to be more satisfied than females. Male seafarers have a level of 72.5%, while female seafarers have a level of 68.8%, thus being on-board for several months might not satisfy completely the social role of a woman, meaning that it may not being considered so attractive for women. For both genders, the Wellness index has the highest level of satisfaction, while the Wellbeing has the lowest. Male Female 72.5% 68.8% CWI (Crew Welfare Index) CWI Average CWI=72.5% 55% 60% 65% 70% 75% 80% 85% 50% Wellness Index (WNI) Communication Index (CMI) Happiness Index (HPI) Wellbeing Index (WBI) Female Male SURVEY ANALYSIS
Crew Survey Report | 2024 17 seafit.safety4sea.com Welfare per Seafarers’ Region The respondents of the survey had a different cultural background, considering that 100 different nationalities participated from 6 different world regions. . Most satisfied seafarers come from Asia with a 74.3% CWI level, and the less satisfied seafarers come from North America with a 54.5% CWI level. Oceania Asia Africa South America North America Europe 66.6% CWI=72.5% 74.3% 65.3% 54.5% 71.7% 74.8% CWI (Crew Welfare Index) CWI Average SURVEY ANALYSIS The seafarers’ nation with the top level of satisfaction is China with 77.6%, while the nation which seems to have the most unsatisfied seafarers is Croatia with 59.6%. Seafarers from Philippines are the largest nationality serving on board cargo ships and have several years of experience and their satisfaction level (74.2%) is above the industry’s average (72.5%). Welfare per Seafarers’ Nationality The majority were from Philippines, Greece, Ukraine, India, Georgia and Russia. The satisfaction levels for the top participating nationalities are as follows: Hong Kong India China Liberia Brazil Marshall Islands Georgia South Africa Cyprus Romania Ukraine Philippines Russia Croatia Greece 65.3% 59.6% 67.7% 74.2% 70.6% 70.2% 66.5% 69.4% 74.3% 71.7% 76.0% 64.3% 77.6% 75.9% 70.1% Uruguay 72.6% Other 61.6% CWI=72.5%
Crew Survey Report | 2024 18 seafit.safety4sea.com 16-25 years 26-35 years 36-45 years 46-55 years 56-65 years 65+ years CWI (Crew Welfare Index) CWI Average 70.0% 71.6% 73.2% 74.1% 74.3% 63.8% CWI=72.5% 72.5 67,5 Welfare per Seafarers’ Age Seafarers age is a critical factor that determines the satisfaction level in industry. Age groups between 36 and 65 seem to be more satisfied as per received answers. Namely, age group of 56-65 is the group with the highest satisfaction level (74.3%). However, age groups with seafarers more than 65 years old show satisfaction levels less than average. Taking into consideration that the sample of this group was limited to 0.3% and the percentage of seafarers of such age group globally is about 5-8%, the sample is not considered to be representative. Age group below 25 years old has also lower satisfaction level. There are many reasons why this age group may not feel satisfied on board, such as lack of familiarity with long periods away from home, limited communication or beginners’ stress. Welfare per Seafarers’ Rank The rank analysis also shows some interesting results. Practically, Officers seem to be less satisfied from ratings. Officers show a satisfaction level of 70.9% and ratings 73.9%. Generally, as Officers have been involved with ships and voyages for longer periods than ratings, they may have exposed more to pressure on board, caused by their duties and the feedback they have by shore managing Company. CWI (Crew Welfare Index) CWI Average Officer Rating 70.9% 73.9% Cadet 70.5% CWI=72.5% SURVEY ANALYSIS
Crew Survey Report | 2024 19 seafit.safety4sea.com SURVEY ANALYSIS Welfare per Seafarers’ Department Another factor, that seems to play role on how a seafarer feels onboard, is the department. The main departments onboard cargo ships Deck, Engine, Other (catering, shore personnel etc). Engine Deck Other 72.2% 72.3% 75.2% CWI (Crew Welfare Index) CWI Average CWI=72.5% The Other department has scored a level of 75.2% satisfaction, followed by Engine department 72.3%, while Deck department shows a level of 72.2%. Wellness Communication Happiness Wellbeing Deck Engine Other
Crew Survey Report | 2024 20 seafit.safety4sea.com Welfare per Ships’ Type MLC Convention has set a series of minimum requirements for the improvement of life on board. These requirements have created a good working environment for seafarers in respect of accommodation and facilities provided. Different types of ships provide different opportunities and approach on crew wellbeing, due to construction issues firstly and working conditions secondary. Additionally, different types of ships, trading in different ways (eg Terminal vs Port) provide different opLNG/LPG Carrier 66.7% CWI (Crew Welfare Index) CWI Average Tanker 71.7% CWI=72.5% 55% 60% 65% 70% 75% 80% 85% 50% Wellness Communication Happiness Wellbeing Tanker LNG/LPG Carrier Wet Cargo portunities for shore leave and connection with other places and cultures, all over the world. In order to have a better analysis of survey results, the ship types used teamed in three groups. 1. Wet Cargo 2. Dry Cargo & containers SURVEY ANALYSIS
Crew Survey Report | 2024 21 seafit.safety4sea.com SURVEY ANALYSIS Container Bulk Carrier 74.8% 75.2% CWI (Crew Welfare Index) CWI Average General Cargo 76.5% CWI=72.5% 55% 60% 65% 70% 75% 80% 85% 90% Wellness Communication Happiness Wellbeing Container Bulk Carrier General Cargo Dry Cargo & Containers As shown above the most satisfied seafarers serve on board Cointainers, with satisfaction level 76.5%, while the less satisfied seafarers serve on board LNG/LPG Carriers 66.7%. Gas carriers (LNG) are considered as the most modern-designed cargo ships. The majority of them are new vessels with high accommodation standards and crew members working onboard that type of ships generally receive higher payments than other types of ships. However the operational pressure is relevant high and the work stress increased.
Crew Survey Report | 2024 22 seafit.safety4sea.com 0-5 6-10 11-15 16-20 20+ 70.2% 73.6% 74.1% CWI (Crew Welfare Index) CWI Average 72.9% 72.1% CWI=72.5% Welfare per Ships’ Age Apart from the type, the age of the ship plays a significant role on crew satisfaction. Crew members that serve onboard new ships find their working conditions more convenient due to the fact that ship’s systems and conditions are functional with less maintenance requirements. This provides additional free time for other activities that can enhance the wellbeing satisfaction. However, young ships have increased work load due to most frequent operations Seafarers onboard ships age 0 – 5 years old show the lower level of satisfaction 70.23%, while seafarers on board older ships, show equally distributed satisfaction levels close to Overall average (72.5%). SURVEY ANALYSIS
Crew Survey Report | 2024 23 seafit.safety4sea.com Highlights The answer that scored the highest satisfaction level among seafarers was the Q15. How often do you contact with your family/friends?. The 90.1% of satisfaction level indicates that seafarers were satisfied the progress of opportunities given on board for contacting home. However this is a kind of paradox as in open feedback the majority of “complaints” was internet availability on board. On the other hand, the question with lowest satisfaction level was the Q67. Increased workloads and fatigue don’t help in socializing during rest hours. The 47.2% marked on this question shows that work pressure and stress affects the socializing on board. This is something to be expected as after pressured during work a seafarer would rather rest than engage to socializing activities. Conclusions Welfare on board is defined by a variety of factors for seafarers and the results of this survey revealed that many critical elements concerning the life onboard are in high satisfactory levels. While the industry is currently addressing the aspects of wellness on board responsibly and significant steps have been made so far by many maritime stakeholders, more actions are needed to maintain and enhance the level of satisfaction. ●● Industry still has a high satisfaction level for wellness. ●● Health issues which were in top priority during COVID pandemic crisis now have been removed from seafarers daily concerns. ●● Despite the progress made for connecting seafarers with their homes during their service on board there are still complaints about poor Internet connection and communication with people ashore. ●● Wages and salary plays an important role to seafarers wellbeing. ●● The majority focused on the need for recreational activities and mental support onboard. ●● Particular attention was given to ways to enhance mental, physical and social wellbeing (i.e. schedule meetings for resilient best practices, improve recreation facilities and nutrition, organize activities onboard). With regards to crew satisfaction, the survey revealed that ship age and type play a significant role. Overall, male seafarers appear to be more satisfied than females. Filipino seafarers were the most satisfied and Croatian seafarers the least satisfied nationality groups. 36-55 is the most satisfied and those below 25 years old are the least satisfied age groups. Catering department is the most satisfied, followed by deck and engine department, respectively. Also, officers seem to be less satisfied than ratings. Crews serving on dry cargo are generally the most satisfied, while crew on Gas Carriers ships are the least satisfied. Overall, the most satisfied seafarers serve on Containers. SURVEY ANALYSIS
Crew Survey Report | 2024 24 seafit.safety4sea.com ●● Increased Work Load ●● Shore Leave Issues ●● Food/Water Quality-Quantity ●● More focus on safety issues onboard ●● Carrer Development ●● Contract termination/Repatriation ●● Increased salary and bonus Internet issues Recreation facilities Wages & bonus Work & stress Career development issues Physical & mental health issues Shore leave Contracts & terms of employment Interaction with shore management Behavioral issues Quality of PPE Food & catering Seafarers’ Open Feedback Controlled alcohol consumption 2.3% 1.7% 0.9% 0.5% 0.8% 0.8% 1.9% 1.0% 1.8% 5.3% 2.2% 2.1% 2.5% 2.4% 4.2% 2.7% 7.1% 6.3% 5.0% 7.2% 19.6% 10.7% 15.8% 28.1% 37.2% 28.8% 2023 2024 SURVEY ANALYSIS ●● Need for mental support on board and more focus on keeping human factor resilient ●● Improvement in the recreation facilities onboard ●● Free Internet to enhance communication with families/friends Key Areas of Concern In open feedback questions in the end of the questionnaire, seafarers identified the following key items for consideration:
Crew Survey Report | 2024 25 seafit.safety4sea.com Several seafarers highlighted that affordable means of communication, i.e. free internet data package, would improve the communication with their beloved ones ashore and subsequently their wellbeing significantly. However as mentioned previously the question with highest score of satisfaction was the one related to contacting home. The paradox may be explained that the need for internet for seafarers considered to be a recreational mean (apart of communication mean). Internet issues remain in 1st rank of concerns, with significantly increased percentage. There were many respondents who touched the issue of focusing more on social life onboard and investing in team bonding with team activities, i.e. karaoke nights, BBQ Sundays onboard, games. The recreational issues have almost the same level of concern to seafarers wit internet connectivity. Furthermore, many participants asked for a healthier nutrition rich in fruits and vegetables, recreational facilities and gym equipment for exercise. The recreational facilities ranked in 2nd position of concerns include also, accommodation issues, separate smoking rooms, slop chest onboard etc. Wages, bonus and salaries in general are a great concern of seafarers. Compared with 2023 survey, this concern has increased almost 50%, and ranked in 3rd position. Other major complaints were issues related to quality of food on board, work stress, human factor (training on mental health issues, resilience meetings, mental health support by experts etc) and health care system (onboard and ashore health support). What is more, several participants highlighted how important is for the ship management to check crew feelings and their mental health on a timely manner and suggested medical insurance to the family onshore. Contracts termination/ repatriation and shore leave were also among seafarers’ high concerns as a result of the COVID-19 pandemic and crew change challenges. The contracts and repatriation routine have returned to pro COVID levels however the restrictions in shore leave is something that the industry should review in deep. Overall, crew welfare issues are being successfully addressed according to the Crew Welfare Index of the survey which remains at a high level 72,5% but decreased compared with previous survey. Although, the wellness issues (related to aspects of social, emotional, physical, intellectual and spiritual wellbeing) show a high satisfactory level for crew onboard, seafarers felt that communication with each other and stressed work load affect their wellbeing overall. SURVEY ANALYSIS
Crew Survey Report | 2024 26 seafit.safety4sea.com APPENDIX A Q3. How often do you challenge yourself with new goals and activities on your physical well-being? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 2.7% 13.7% 8.5% 33.8% 41.2% Satisfaction Level 74.3% Q2. How often do you exercise onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 6.7% 19.8% 6.3% 41.5% 25.8% Q1. How often do you keep a healthy diet onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 5.2% 14.7% 7.1% 30.3% 42.7% Satisfaction Level 72.7% Appendix A: Survey Responses Wellness Index (WNI) / Questions 1-25 Satisfaction Level 64.9%
Crew Survey Report | 2024 27 seafit.safety4sea.com APPENDIX A Q6. How often do you feel cheerful and active? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 1.0% 7.3% 6.2% 27.9% 57.6% Satisfaction Level 83.5% Q5. How often do you wake up fresh and fully rested? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 3.1% 10.8% 7.7% 27.6% 50.8% Satisfaction Level 78.1% Q4. How often do you feel full of energy? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 2.1% 7.8% 7.0% 25.6% 57.5% Satisfaction Level 82.1%
Crew Survey Report | 2024 28 seafit.safety4sea.com APPENDIX A Q9. How often do you think in a positive way? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.5% 3.1% 4.8% 18.9% 72.7% Satisfaction Level 90.0% Q8. How often do you care for other crewmembers and demonstrate that consistently? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.4% 3.4% 5.3% 22.0% 68.9% Satisfaction Level 88.9% Q7. How often do you feel satisfied with your work onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.8% 5.0% 7.3% 26.8% 60.2% Satisfaction Level 85.1%
Crew Survey Report | 2024 29 seafit.safety4sea.com APPENDIX A Q12. How often do you actively participate in conversations onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.6% 4.3% 3.7% 21.7% 69.8% Satisfaction Level 88.9% Q11. How often do you encourage other crewmembers to participate in social life onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 1.7% 7.5% 7.2% 33.6% 50.0% Satisfaction Level 80.7% Q10. How often do you feel that you can deal with your problems effectively? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 1.1% 3.8% 6.8% 21.8% Satisfaction Level 87.2% 66.5%
Crew Survey Report | 2024 30 seafit.safety4sea.com APPENDIX A Q15. How often do you contact with your family/friends? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.2% 4.9% 2.6% 18.8% 73.5% Satisfaction Level 90.1% Q14. How often do you feel happy with your relation to other crewmembers onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.6% 3.8% 5.8% 21.4% Satisfaction Level 88.3% Q13. How often do you assist others with positive reinforcement to cope with challenges onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.7% 4.3% 5.1% 26.6% Satisfaction Level 86.9% 63.3% 68.4%
Crew Survey Report | 2024 31 seafit.safety4sea.com APPENDIX A Q18. How often do you exchange ideas and thoughts with other crewmembers? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.8% 5.2% 5.2% 29.4% Satisfaction Level 85.4% Q17. How often do you keep up-to-date with world and home country news? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 1.7% 11.8% 4.9% 39.4% 42.3% Satisfaction Level 77.2% Q16. How often do you spend time reading books or playing games of any sort? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 5.5% 17.2% 7.6% 44.7% 25.0% Satisfaction Level 66.6% 59.4%
Crew Survey Report | 2024 32 seafit.safety4sea.com APPENDIX A Q21. I find shipmates with whom I share common views on spiritual issues Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 1.3% 3.8% 13.2% 68.8% 12.8% Satisfaction Level 72.0% Q20. How often do you feel focused on your targets and think of your plans onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.5% 3.1% 4.3% 21.8% 70.3% Satisfaction Level 89.6% Q19. How often do you feel motivated onboard? Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 1.0% 4.8% 6.6% 25.0% 62.6% Satisfaction Level 85.9%
Crew Survey Report | 2024 33 seafit.safety4sea.com APPENDIX A Q24. I believe there is some real purpose for my life Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.8% 1.0% 5.3% 59.2% 33.7% Satisfaction Level 81.0% Q23. I feel fulfilled and satisfied with my life Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.8% 2.1% 6.9% 59.1% 31.1% Satisfaction Level 79.4% Q22. I acknowledge others points of view and I respect others spiritual views Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 0.6% 1.1% 5.2% 66.4% 26.7% Satisfaction Level 79.4%
Crew Survey Report | 2024 34 seafit.safety4sea.com APPENDIX A Q25. I dedicate time to my spiritual needs while working onboard Never On a very limited, few occasions during my service Undecided Frequently, on a weekly basis On a daily basis 1.0% 2.7% 8.9% 63.7% 23.7% Satisfaction Level 76.6%
Crew Survey Report | 2024 35 seafit.safety4sea.com APPENDIX A Communication Index (CMI) / Questions 26-30 Q26. Telephone support on Physical/ Mental Health Yes No 81.3% 18.7% Satisfaction Level 81.3% Q27. Online support on Physical/Mental Health Yes No 79.3% 20.7% Satisfaction Level 79.3% Q28. In person support when needed on Physical/Mental Health Yes No 82.0% 18.0% Satisfaction Level 82.0% Q29. Expert visits onboard Ship by Shore Staff Yes No 61.2% 38.8% Satisfaction Level 61.2% Q30. Extra communication allowance to contact family/friends Yes No 79.9% 20.1% Satisfaction Level 79.9%
Crew Survey Report | 2024 36 seafit.safety4sea.com APPENDIX A Wellbeing Index (CMI) (1st Group) / Questions 31-37 Wellbeing Factors while on board Q33. My appetite has been the same compared to ashore Strongly Disagree Disagree Undecided Agree Strongly Agree 4.5% 17.8% 15.1% 56.1% 6.4% Satisfaction Level 60.5% Q32. The quality of my sleep has been very good compared to ashore Strongly Disagree Disagree Undecided Agree Strongly Agree 10.3% 27.0% 20.0% 38.4% 4.3% Satisfaction Level 49.9% Q31. There is a person to discuss my concerns about my mental health and wellbeing Strongly Disagree Disagree Undecided Agree Strongly Agree 2.0% 8.5% 12.3% 68.3% 8.8% Satisfaction Level 68.4%
Crew Survey Report | 2024 37 seafit.safety4sea.com APPENDIX A Q36. I feel that I am performing an essential role onboard ship Strongly Disagree Disagree Undecided Agree Strongly Agree 0.7% 1.6% 6.1% 67.2% 24.5% Satisfaction Level 78.3% Q35. Access to social media and current news is good for my wellbeing Strongly Disagree Disagree Undecided Agree Strongly Agree 1.8% 4.2% 6.7% 67.5% 19.8% Satisfaction Level 74.8% Q34. There is a good variety of healthy food available to me Strongly Disagree Disagree Undecided Agree Strongly Agree 3.8% 12.3% 15.3% 61.1% 7.5% Satisfaction Level 64.0%
Crew Survey Report | 2024 38 seafit.safety4sea.com APPENDIX A Q37. I feel demotivated and tired due to excessive workload Strongly Disagree Disagree Undecided Agree Strongly Agree 5.5% 34.5% 20.3% 32.9% 6.9% Satisfaction Level 49.7%
Crew Survey Report | 2024 39 seafit.safety4sea.com APPENDIX A Happiness Index (WBI) / Questions 38-47 Q40. I am satisfied with my current training opportunities onboard/ashore Strongly Disagree Disagree Undecided Agree Strongly Agree 1.2% 3.7% 9.4% 72.6% 13.1% Satisfaction Level 73.2% Q39. I am happy with the reputation of my employer/ship manager Strongly Disagree Disagree Undecided Agree Strongly Agree 1.3% 2.9% 11.9% 68.6% 15.3% Satisfaction Level 73.4% Q38. I am satisfied with my current salary level and benefits package Strongly Disagree Disagree Undecided Agree Strongly Agree 7.6% 15.0% 16.8% 52.9% 7.7% Satisfaction Level 59.5%
Crew Survey Report | 2024 40 seafit.safety4sea.com APPENDIX A Q43. I am happy with my current relationship with other crew onboard/ashore Strongly Disagree Disagree Undecided Agree Strongly Agree 0.7% 1.2% 5.3% 73.9% 18.9% Satisfaction Level 77.3% Q41. I am satisfied with my current opportunities of professional growth Strongly Disagree Disagree Undecided Agree Strongly Agree 1.3% 4.0% 10.0% 70.3% 14.4% Satisfaction Level 73.2% Q42. I am happy with my current relationship with the Ship/Shore Management Strongly Disagree Disagree Undecided Agree Strongly Agree 1.6% 2.5% 11.3% 71.0% 13.6% Satisfaction Level 73.1%
Crew Survey Report | 2024 41 seafit.safety4sea.com APPENDIX A Q46. I am happy and feel valued in my current role onboard the ship Strongly Disagree Disagree Undecided Agree Strongly Agree 0.7% 2.2% 8.1% 73.8% 15.3% Satisfaction Level 75.2% Q45. I am happy with my current work/ life balance Strongly Disagree Disagree Undecided Agree Strongly Agree 1.3% 4.6% 11.5% 68.6% 14.0% Satisfaction Level 72.4% Q44. I feel secure about my job role Strongly Disagree Disagree Undecided Agree Strongly Agree 0.9% 2.5% 8.4% 72.4% 15.9% Satisfaction Level 75.0%
Crew Survey Report | 2024 42 seafit.safety4sea.com APPENDIX A Q47. I would happily suggest my current employer to other colleagues Strongly Disagree Disagree Undecided Agree Strongly Agree 1.9% 2.2% 13.0% 67.8% 15.2% Satisfaction Level 73.0%
Crew Survey Report | 2024 43 seafit.safety4sea.com APPENDIX A Wellbeing Index (WBI) (2nd Group) / Questions 48-72 Physical Wellbeing Issues Q50. I engage in fitness activities in my free time while onboard Strongly Disagree Disagree Undecided Agree Strongly Agree 2.0% 7.6% 13.1% 62.9% 14.4% Satisfaction Level 70.0% Q49. I maintain a desirable weight while onboard Strongly Disagree Disagree Undecided Agree Strongly Agree 1.0% 4.8% 10.1% 68.6% 15.4% Satisfaction Level 73.2% Q48. I prefer to eat a balanced diet while onboard Strongly Disagree Disagree Undecided Agree Strongly Agree 0.8% 3.1% 8.3% 67.3% 20.6% Satisfaction Level 75.9%
Crew Survey Report | 2024 44 seafit.safety4sea.com APPENDIX A Q53. I have a lot of energy during the day without feeling tired Strongly Disagree Disagree Undecided Agree Strongly Agree 3.1% 11.9% 17.8% 59.4% 7.6% Satisfaction Level 64.1% Q52. I get 7-8 hours of sleep each night Strongly Disagree Disagree Undecided Agree Strongly Agree 6.4% 15.2% 16.8% 54.1% 7.4% Satisfaction Level 60.2% Q51. I feel good about the condition of my body while onboard Strongly Disagree Disagree Undecided Agree Strongly Agree 1.3% 5.0% 10.8% 68.9% 14.1% Satisfaction Level 72.4%
Crew Survey Report | 2024 45 seafit.safety4sea.com APPENDIX A Q54. I listen to my body; when there is something wrong, I seek professional advice Strongly Disagree Disagree Undecided Agree Strongly Agree 1.1% 3.3% 9.5% 70.5% 15.6% Satisfaction Level 74.0% Mental Health Barriers Q56. There is no information on strategies to cope with mental health issues Strongly Disagree Disagree Undecided Agree Strongly Agree 6.1% 54.1% 15.6% 21.7% 2.5% Satisfaction Level 59.9% Q55. There is no information on the symptoms associated with mental health issues Strongly Disagree Disagree Undecided Agree Strongly Agree 6.0% 50.1% 17.4% 23.4% 3.1% Satisfaction Level 58.1%
Crew Survey Report | 2024 46 seafit.safety4sea.com APPENDIX A Q59. There is no privacy onboard to talk to someone Strongly Disagree Disagree Undecided Agree Strongly Agree 11.4% 65.3% 11.6% 10.1% 1.5% Satisfaction Level 68.8% Q58. There is no crew member that I can talk to and understand me Strongly Disagree Disagree Undecided Agree Strongly Agree 12.7% 65.9% 10.3% 9.9% 1.2% Satisfaction Level 69.8% Q57. There is no access to a mental health service onboard Strongly Disagree Disagree Undecided Agree Strongly Agree 6.6% 54.9% 15.4% 20.6% 2.5% Satisfaction Level 60.6%
Crew Survey Report | 2024 47 seafit.safety4sea.com APPENDIX A Q62. There is no time to relax and recharge onboard Strongly Disagree Disagree Undecided Agree Strongly Agree 9.7% 60.4% 14.5% 12.4% 3.0% Satisfaction Level 65.4% Q61. While on duty, I do things that I do not like to do Strongly Disagree Disagree Undecided Agree Strongly Agree 11.8% 61.1% 13.7% 11.6% 1.8% Satisfaction Level 67.4% Q60. My healthcare does not cover mental health issues Strongly Disagree Disagree Undecided Agree Strongly Agree 7.2% 49.5% 19.4% 19.8% 4.2% Satisfaction Level 58.9%
Crew Survey Report | 2024 48 seafit.safety4sea.com APPENDIX A Q64. I do not get on well with my fellow crew members Strongly Disagree Disagree Undecided Agree Strongly Agree 14.8% 65.1% 10.9% 8.2% 1.0% Satisfaction Level 71.1% Q63. There is no information/ access to a mental health app Strongly Disagree Disagree Undecided Agree Strongly Agree 7.1% 54.7% 16.1% 19.2% 2.9% Satisfaction Level 61.0% Social Wellbeing Barriers Q65. Socializing onboard is difficult due to differences in language/ culture/ mentality Strongly Disagree Disagree Undecided Agree Strongly Agree 13.4% 60.2% 8.8% 15.4% 2.2% Satisfaction Level 66.8%
Crew Survey Report | 2024 49 seafit.safety4sea.com APPENDIX A Q68. I prefer to stay in my cabin after work instead of engaging in a team activity onboard Strongly Disagree Disagree Undecided Agree Strongly Agree 8.9% 53.4% 16.2% 18.7% 2.8% Satisfaction Level 61.7% Q67. Increased workloads and fatigue don’t help in socializing during rest hours Strongly Disagree Disagree Undecided Agree Strongly Agree 5.2% 34.6% 13.9% 36.2% 10.1% Satisfaction Level 47.2% Q66. Lack of alcohol onboard makes it difficult to be open to fellow crew members Strongly Disagree Disagree Undecided Agree Strongly Agree 17.6% 52.3% 13.9% 12.4% 3.8% Satisfaction Level 66.9%
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